1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our courses or programs
• Create an account on our platform
• Contact us for inquiries or support
• Subscribe to our newsletters or promotional materials
• Participate in surveys or feedback forms

This information may include: name, email address, phone number, billing information, educational background, and language proficiency level.

Automatically Collected Information

When you access our website or use our services, we may automatically collect certain information, including: IP address, browser type, device information, pages visited, time and date of visits, and referring website addresses.

2. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our educational services
• To process your enrollments and manage your account
• To communicate with you about courses, updates, and promotional offers
• To schedule and conduct one-on-one training sessions via Google Meet
• To personalize your learning experience and track your progress
• To improve our website, services, and teaching methodologies
• To process payments and prevent fraudulent transactions
• To comply with legal obligations and resolve disputes
• To send administrative information such as course updates and policy changes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, video conferencing platforms like Google Meet)
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. For more information, please refer to our Cookie Policy.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can access and update your personal information through your account settings
• Deletion: You may request deletion of your personal information, subject to certain legal obligations
• Opt-Out: You can opt-out of receiving promotional emails by clicking the unsubscribe link in our emails
• Data Portability: You may request a copy of your personal data in a commonly used format
• Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period, we will securely delete or anonymize your personal information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Data Processing Lawful Basis

We process your personal data based on the following lawful grounds:

• Consent: When you voluntarily provide information for marketing communications, newsletters, or optional features
• Contract Performance: To provide educational services, process payments, and fulfill our obligations to you
• Legitimate Interest: To improve our services, prevent fraud, analyze website usage, and ensure security
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Vital Interests: To protect your safety or the safety of others in emergency situations

13. Special Categories of Data

We may process special categories of personal data in limited circumstances:

• Educational Background: Information about your academic qualifications and language learning history to personalize your educational experience
• Learning Progress: Assessment results, performance data, and learning analytics to track your improvement
• Communication Preferences: Language preferences, accessibility needs, and cultural considerations

We only process such data when necessary for providing educational services, with your explicit consent, or when required by law.

14. Automated Decision Making

We may use automated systems for certain purposes:

• Course Recommendations: Algorithm-based suggestions for courses based on your learning history and preferences
• Fraud Detection: Automated systems to identify and prevent fraudulent activities
• Content Personalization: Automated customization of learning materials and website content
• Progress Assessment: Automated evaluation of learning progress and performance metrics

You have the right to request human review of any automated decisions that significantly affect you.

15. Marketing Communications

We may send you marketing communications about our services, special offers, and educational content. You can control these communications through:

• Unsubscribe links in email communications
• Account settings preferences
• Contacting us directly to opt-out
• Responding to SMS with "STOP" for text messages

Even if you opt-out of marketing communications, we may still send you important service-related messages, course updates, and administrative notifications.

16. Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will:

• Notify relevant authorities within 72 hours of becoming aware of the breach
• Inform affected individuals without undue delay if the breach poses a high risk to their rights and freedoms
• Provide clear information about the nature of the breach and steps we're taking to address it
• Offer guidance on protective measures you can take
• Maintain records of all breaches for regulatory compliance

17. Your Data Protection Rights (GDPR/CCPA)

Depending on your location, you may have additional rights under applicable data protection laws:

• Right of Access: Request copies of your personal data and information about how it's processed
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how your data is processed
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within one month.

18. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable laws. You can contact our DPO directly for any privacy-related concerns or questions at [email protected]. The DPO is responsible for monitoring our compliance with data protection laws, providing guidance on privacy matters, and serving as a point of contact for supervisory authorities.

19. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. For EU residents, this would typically be the data protection authority in your country. For other regions, please contact the appropriate privacy regulator in your location.

We encourage you to contact us first to resolve any privacy concerns before escalating to supervisory authorities.